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Like a leaky faucet, a process that creates losses here and there can amount to a big bill at the end. However, many buyers of language services may be unaware of how subtle waste on their part contributes to quality and efficiency problems on a larger scale, even when they abide by quality management standards such as ISO 9001.
In this brief, we use the principles and lessons of Japanese process management to provide guidance for enterprise translation teams that strive to achieve operational excellence to: 1) understand the basics of waste; 2) define types of waste; and 3) adopt techniques to identify and remove it.
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- Global Leaders
- Technology Vendors
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