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Global Digital Transformation: The Customer Journey
by Rebecca Ray, Donald A. DePalma, October 17, 2018, 19 Pages View abstract 
Localization teams cannot ignore what’s going on around them as corporate goals, staff structures, and processes evolve due to digital transformation initiatives. They must fight for their rightful place in planning and design forums to ensure that . . .
 
Four Trends in Intelligent Content for LSPs
by Arle Lommel, Donald A. DePalma, September 18, 2018, 23 Pages View abstract 
Intelligent content consists of text, graphics, video, or audio materials that are self-describing, semantically rich, and interlinked. Because they encode meaning in machine-interpretable formats, computers can re-format, re-purpose, and transform them . . .
 
Four Futures for Global Intelligent Content
by Arle Lommel, Donald A. DePalma, September 07, 2018, 25 Pages View abstract 
Machine learning may be a buzzword right now, but the transformations it enables are as important as the shift to digitalization that began in the 1980s and took off with the internet. Starting in 2015, the combination of big data – amplified by . . .
 
Translation Management at the Crossroads
by Benjamin B. Sargent, Donald A. DePalma, August 15, 2018, 8 Pages View abstract 
Enterprise software vendors compete for customer deployments against a backdrop of revolution in the architectures and delivery models of commercial software solutions. In the translation management system (TMS) market, CSA Research analyzes how new models . . .
 
Supporting Chinese
Linguistic Considerations for a Language in Multiple Locales
by Douglas-Val Ziegler, Donald A. DePalma, July 31, 2018, 32 Pages View abstract 
China is the world's second largest but for the last decade its fastest-growing economy. Its billion-plus residents represent huge opportunities both for national companies and for foreign firms able to tap into the market. This report introduces the . . .
 
TechStack: Terminology Extraction
by Arle Lommel, Donald A. DePalma, July 18, 2018, 9 Pages View abstract 
Identifying and extracting terminology is a vital function in digitalization efforts and semantically enriching content for both language services providers and enterprise content creators. Terminology extraction software enables them to identify specialized . . .
 
Machine Translation: Which Type Works Best? (2018)
by Donald A. DePalma, Arle Lommel, June 28, 2018, 12 Pages View abstract 
Just a few years ago it seemed that the decade-old battle between rule-based and statistical machine translation had ended, with statistical approaches dominating and rule-based systems occupying a niche role. Hybrid technology that combines the two had . . .
 
2018 Data on 195 Top LSPs
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 4 Pages View abstract 
For the 14th consecutive year, CSA Research calculated global market sizing estimates and compiled our rankings of the 195 largest language service providers. This spreadsheet provides easy access to the data from "Who’s Who in Language Services . . .
 
The Language Services Market: 2018
Annual Review of the Services and Technology Industry That Supports Translation, Localization, and Interpreting
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 55 Pages View abstract 
CSA Research conducted its 14th study of the market for outsourced language services and technology. Based on a comprehensive survey of industry providers and methodology, this report analyzes the US$46.52 billion market from January 2017 through June . . .
 
The Language Services Market: Research Methodology 2018
Ranking of Global and Regional Providers
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 8 Pages View abstract 
At CSA Research, we strive for transparency and integrity in providing reliable data and insight. This chapter explains our methodology and answers the most frequently asked questions (FAQs) about our 14th year annual study, global market sizing estimates . . .
 
The Top 100 LSPs in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 4 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide (see “Who’s Who in Language Services and Technology: 2018 Rankings” Jun18). This list includes three ties, resulting in . . .
 
The Top LSPs in Africa in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Asia-Pacific in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Eastern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Latin America and the Caribbean in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in North America in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Northern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Southern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Western Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
Who’s Who in Language Services and Technology: 2018 Rankings
Ranking of Global and Regional Providers
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 50 Pages View abstract 
Thousands of language service providers around the globe work with hundreds of thousands of professional linguists to deliver translation, interpreting, and localization to organizations and individuals. This active and growing global industry accounts . . .
 
TechStack: Machine Translation (2018)
by Arle Lommel, Donald A. DePalma, May 30, 2018, 29 Pages View abstract 
Machine translation (MT) has become an essential part of many corporate strategies for content globalization. In this brief, we provide: an overview of MT technology; a review of how it has changed over time and how it is evolving; a SWOT analysis of . . .
 
TechStack: Optical Character Recognition
by Arle Lommel, Donald A. DePalma, April 04, 2018, 9 Pages View abstract 
Optical character recognition (OCR) is a mainstream information technology that assists enterprises in their digitization and digital transformation efforts. It plays an important role in translation workflows for printed legacy materials or inbound content . . .
 
TechStack: Automated Content Enrichment
by Arle Lommel, Hélène Pielmeier, Donald A. DePalma, January 29, 2018, 15 Pages View abstract 
Automated content enrichment (ACE) is an emerging technology that parses source and target text, creates links to relevant external resources, and can supply additional information such as terms, concepts, dates, or products. ACE makes content more . . .
 
Language Pair Demand and Supply: 2017
by Arle Lommel, Donald A. DePalma, December 20, 2017, 6 Pages View abstract 
Many organizations support a growing and changing set of languages. This report provides guidance on current and evolving demand for the language pairs participants in CSA Research’s annual Global Market Survey most frequently cited as the fastest . . .
 
The Fastest-Growing LSPs: 2017
by Donald A. DePalma, September 30, 2017, 8 Pages View abstract 
Providers, buyers, investors, and the media track the language services and technology market with various metrics, topmost among them profitability and revenue. This report analyzes revenue growth, highlighting the performance of the fastest-growing . . .
 
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