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2018 Data on 195 Top LSPs
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 4 Pages View abstract 
For the 14th consecutive year, CSA Research calculated global market sizing estimates and compiled our rankings of the 195 largest language service providers. This spreadsheet provides easy access to the data from "Who’s Who in Language Services . . .
 
The Language Services Market: 2018
Annual Review of the Services and Technology Industry That Supports Translation, Localization, and Interpreting
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 55 Pages View abstract 
CSA Research conducted its 14th study of the market for outsourced language services and technology. Based on a comprehensive survey of industry providers and methodology, this report analyzes the US$46.52 billion market from January 2017 through June . . .
 
The Language Services Market: Research Methodology 2018
Ranking of Global and Regional Providers
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 8 Pages View abstract 
At CSA Research, we strive for transparency and integrity in providing reliable data and insight. This chapter explains our methodology and answers the most frequently asked questions (FAQs) about our 14th year annual study, global market sizing estimates . . .
 
The Top 100 LSPs in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 4 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide (see “Who’s Who in Language Services and Technology: 2018 Rankings” Jun18). This list includes three ties, resulting in . . .
 
The Top LSPs in Africa in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Asia-Pacific in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Eastern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Latin America and the Caribbean in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in North America in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Northern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Southern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Western Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
Who’s Who in Language Services and Technology: 2018 Rankings
Ranking of Global and Regional Providers
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 50 Pages View abstract 
Thousands of language service providers around the globe work with hundreds of thousands of professional linguists to deliver translation, interpreting, and localization to organizations and individuals. This active and growing global industry accounts . . .
 
Advanced Metric and KPI Use for LSPs
by Hélène Pielmeier, Arle Lommel, April 18, 2018, 13 Pages View abstract 
Language service providers know they need to quantify the performance of their operations, but they usually either give too much importance to the wrong elements or they under-utilize the data at their disposal. This report compiles best practices . . .
 
Seven Less Common Production Metrics to Track
by Hélène Pielmeier, April 18, 2018, 4 Pages View abstract 
CSA Research collected 940 metrics from 250 heads of project management groups at language service providers to understand how they commonly monitor their team’s performance. Results included traditional measures, such as project markup, on-time . . .
 
Align Your Localization and Enterprise KPIs
by Arle Lommel, Rebecca Ray, Hélène Pielmeier, March 28, 2018, 11 Pages View abstract 
Finding the right key performance indicators (KPIs) to measure the success of your localization efforts challenges even the most sophisticated global companies. Many organizations get no further than internal metrics focused on their language processes . . .
 
LSP Metrix: Characteristics of Stage 0 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 0. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 1 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 1. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 2 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 2. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 3 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 3. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 4 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 4. For sources and methodology, . . .
 
LSP Metrix: Introduction to the Data Highlights Series
by Hélène Pielmeier, March 14, 2018, 6 Pages View abstract 
CSA Research developed a data-based research series to help language service providers benchmark their business and operational maturity against the development stages of the LSP MetrixTM model (“LSP Metrix”). This introduction to the series . . .
 
LSP Business: Average Number of Offices (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, March 12, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting business planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Business: Percentage Adoption of Machine Translation (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, March 12, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting business planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Employees (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, March 12, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making staffing investments. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017." This research presents . . .
 
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