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Advanced Metric and KPI Use for LSPs
by Hélène Pielmeier, Arle Lommel, April 18, 2018, 13 Pages View abstract 
Language service providers know they need to quantify the performance of their operations, but they usually either give too much importance to the wrong elements or they under-utilize the data at their disposal. This report compiles best practices . . .
 
Seven Less Common Production Metrics to Track
by Hélène Pielmeier, April 18, 2018, 4 Pages View abstract 
CSA Research collected 940 metrics from 250 heads of project management groups at language service providers to understand how they commonly monitor their team’s performance. Results included traditional measures, such as project markup, on-time . . .
 
Align Your Localization and Enterprise KPIs
by Arle Lommel, Rebecca Ray, Hélène Pielmeier, March 28, 2018, 11 Pages View abstract 
Finding the right key performance indicators (KPIs) to measure the success of your localization efforts challenges even the most sophisticated global companies. Many organizations get no further than internal metrics focused on their language processes . . .
 
LSP Metrix: Characteristics of Stage 0 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 0. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 1 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 1. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 2 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 2. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 3 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 3. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 4 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 4. For sources and methodology, . . .
 
LSP Metrix: Introduction to the Data Highlights Series
by Hélène Pielmeier, March 14, 2018, 6 Pages View abstract 
CSA Research developed a data-based research series to help language service providers benchmark their business and operational maturity against the development stages of the LSP MetrixTM model (“LSP Metrix”). This introduction to the series . . .
 
LSP Business: Average Number of Offices (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, March 12, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting business planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Business: Percentage Adoption of Machine Translation (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, March 12, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting business planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Employees (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, March 12, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making staffing investments. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017." This research presents . . .
 
How LSP Project Management Teams Are Set Up
by Hélène Pielmeier, February 23, 2018, 8 Pages View abstract 
While most language service providers have at their core a group of individuals responsible for coordinating jobs, what they call this team and how they organize it varies greatly. CSA Research surveyed more than 250 heads of project management groups . . .
 
Data Visualization Series
by Hélène Pielmeier, February 15, 2018, 12 Pages View abstract 
 
CSA Research produced a series of data visualizations to enable language service providers to benchmark their organization. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: . . .
 
Interpretation Technology Adoption Patterns at LSPs
by Hélène Pielmeier, February 01, 2018, 8 Pages View abstract 
Interpretation represents 15.47% of the total language services market in 2017 "The Language Services Market: 2017,” (pages 17-21). It is a human-to-human business that can be delivered without the aid of specialized technology. However, software . . .
 
AI Is Changing How LSPs Manage Projects
by Hélène Pielmeier, Arle Lommel, January 31, 2018, 11 Pages View abstract 
Until recently, language service providers (LSPs) relied entirely on humans to oversee projects and execute individual tasks, sometimes using software to assist them. Over the last few years, CSA Research has observed a growing number of language . . .
 
TechStack: Automated Content Enrichment
by Arle Lommel, Hélène Pielmeier, Donald A. DePalma, January 29, 2018, 15 Pages View abstract 
Automated content enrichment (ACE) is an emerging technology that parses source and target text, creates links to relevant external resources, and can supply additional information such as terms, concepts, dates, or products. ACE makes content more . . .
 
LSP Business: Average Number of Clients (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting strategic and sales planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Business: Average Percentage Revenue from Top Three Customers (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting strategic and sales planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Account Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the account management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017 . . .
 
LSP Staffing: Average Number of Executives (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the executive function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Marketers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the marketing function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Mid-Level Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the mid-level management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: . . .
 
LSP Staffing: Average Number of Project Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the project management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017 . . .
 
LSP Staffing: Average Number of Salespeople (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the sales function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
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