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Global Digital Transformation: The Customer Journey
by Rebecca Ray, Donald A. DePalma, October 17, 2018, 19 Pages View abstract 
Localization teams cannot ignore what’s going on around them as corporate goals, staff structures, and processes evolve due to digital transformation initiatives. They must fight for their rightful place in planning and design forums to ensure that . . .
 
How Deeply Should You Localize?
by Arle Lommel, Benjamin B. Sargent, September 28, 2018, 6 Pages View abstract 
Many enterprises boast impressive numbers of languages on their websites, but just how deep does their localization go? What is the optimal mix of locale breadth versus depth? CSA Research examined more than 2.4 million individual pages from 1,348 multilingual . . .
 
Localization Depth and Language Choice
by Arle Lommel, Benjamin B. Sargent, September 28, 2018, 7 Pages View abstract 
Many enterprises boast impressive numbers of languages on their websites, but most of them have just a fraction as much content as the primary brand website does in the source language. CSA Research examined more than 2.4 million individual pages from . . .
 
Four Futures for Global Intelligent Content
by Arle Lommel, Donald A. DePalma, September 07, 2018, 25 Pages View abstract 
Machine learning may be a buzzword right now, but the transformations it enables are as important as the shift to digitalization that began in the 1980s and took off with the internet. Starting in 2015, the combination of big data – amplified by . . .
 
Re-assessing Translation Proxy Solutions
by Benjamin B. Sargent, August 29, 2018, 7 Pages View abstract 
Search for “translation proxy” and you may turn up negative articles from technology providers. Early deployments gave it an enduring reputation as a substandard, “not real localization” approach for websites or apps. However, . . .
 
Translation Management at the Crossroads
by Benjamin B. Sargent, Donald A. DePalma, August 15, 2018, 8 Pages View abstract 
Enterprise software vendors compete for customer deployments against a backdrop of revolution in the architectures and delivery models of commercial software solutions. In the translation management system (TMS) market, CSA Research analyzes how new models . . .
 
Supporting Chinese
Linguistic Considerations for a Language in Multiple Locales
by Douglas-Val Ziegler, Donald A. DePalma, July 31, 2018, 32 Pages View abstract 
China is the world's second largest but for the last decade its fastest-growing economy. Its billion-plus residents represent huge opportunities both for national companies and for foreign firms able to tap into the market. This report introduces the . . .
 
Gender in Language Services: Latin America
by CSA Research, July 25, 2018, 10 Pages View abstract 
Click on the title to download this research (no registration required). Issues related to gender are highly contentious, with implications for both governmental and organizational policy. This report builds on CSA Research’s previous pro bono . . .
 
TechStack: Terminology Extraction
by Arle Lommel, Donald A. DePalma, July 18, 2018, 9 Pages View abstract 
Identifying and extracting terminology is a vital function in digitalization efforts and semantically enriching content for both language services providers and enterprise content creators. Terminology extraction software enables them to identify specialized . . .
 
Machine Translation: Which Type Works Best? (2018)
by Donald A. DePalma, Arle Lommel, June 28, 2018, 12 Pages View abstract 
Just a few years ago it seemed that the decade-old battle between rule-based and statistical machine translation had ended, with statistical approaches dominating and rule-based systems occupying a niche role. Hybrid technology that combines the two had . . .
 
2018 Data on 195 Top LSPs
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 4 Pages View abstract 
For the 14th consecutive year, CSA Research calculated global market sizing estimates and compiled our rankings of the 195 largest language service providers. This spreadsheet provides easy access to the data from "Who’s Who in Language Services . . .
 
The Language Services Market: 2018
Annual Review of the Services and Technology Industry That Supports Translation, Localization, and Interpreting
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 55 Pages View abstract 
CSA Research conducted its 14th study of the market for outsourced language services and technology. Based on a comprehensive survey of industry providers and methodology, this report analyzes the US$46.52 billion market from January 2017 through June . . .
 
The Language Services Market: Research Methodology 2018
Ranking of Global and Regional Providers
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 8 Pages View abstract 
At CSA Research, we strive for transparency and integrity in providing reliable data and insight. This chapter explains our methodology and answers the most frequently asked questions (FAQs) about our 14th year annual study, global market sizing estimates . . .
 
The Top 100 LSPs in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 4 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide (see “Who’s Who in Language Services and Technology: 2018 Rankings” Jun18). This list includes three ties, resulting in . . .
 
The Top LSPs in Africa in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Asia-Pacific in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Eastern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Latin America and the Caribbean in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in North America in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Northern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Southern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Western Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
Who’s Who in Language Services and Technology: 2018 Rankings
Ranking of Global and Regional Providers
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 50 Pages View abstract 
Thousands of language service providers around the globe work with hundreds of thousands of professional linguists to deliver translation, interpreting, and localization to organizations and individuals. This active and growing global industry accounts . . .
 
International Revenue: Enterprise-Wide Globalization
by Rebecca Ray, June 05, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for international revenue as a percentage of total revenue for four business indicators related to enterprise-wide business process globalization. It is based on the Localization Maturity Model™ . . .
 
International Revenue: Localization Team Maturity
by Rebecca Ray, June 05, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for international revenue as a percentage of total revenue for five business indicators related to localization team maturity. It is based on the Localization Maturity Model™ (LMM) Release 3.0 dataset . . .
 
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