Research

Interpretation Technology Adoption Patterns at LSPs

by Hélène Pielmeier, February 01, 2018, 8 Pages View abstract

Interpretation represents 15.47% of the total language services market in 2017 "The Language Services Market: 2017,” (pages 17-21). It is a human-to-human business that can be delivered without the aid of specialized technology. However, software . . .

Streamlining Interpreter Bookings

by Hélène Pielmeier, October 09, 2017, 7 Pages View abstract

Managing pools of interpreters and large volumes of booking requests can be a daunting task. Many organizations still rely on ad hoc solutions that fail to meet their needs. This research piece outlines the core decisions you need to make before you start . . .

Blockchain Adds Digital Controls to Language Services

by Benjamin B. Sargent, October 06, 2017, 5 Pages View abstract

Blockchain is a method for concatenating blocks of transactions, which are stored securely using encryption in a distributed system that prevents bad actors from unlawfully changing records. While most media sources focus on blockchain’s use in . . .

The Language Services Market: 2017
Annual Review of the Services and Technology Industry That Supports Translation, Localization, and Interpreting

by Donald A. DePalma, Robert G. Stewart, Arle Lommel, Hélène Pielmeier, June 30, 2017, 51 Pages View abstract

More than seven billion people live in nearly 200 countries and speak roughly 7,000 languages. Country-specific laws and business practices combine with these languages and dialects to create hundreds of locales, each a unique blend that requires linguistic, . . .

Who’s Who in Language Services and Technology: 2017 Rankings
Ranking of Global and Regional Providers

by Donald A. DePalma, Robert G. Stewart, Arle Lommel, Hélène Pielmeier, June 30, 2017, 51 Pages View abstract

Tens of thousands of providers around the globe work with hundreds of thousands of professional linguists to deliver services such as translation, interpreting, and localization to organizations and individuals. This active and growing global industry . . .

CSA Research Survey on Gender and Family in the Language Services Industry: Overall Findings

by CSA Research, June 07, 2017, 42 Pages View abstract

Issues related to gender, the workplace, and family are among the most important social and political concerns today. Language services – translation, localization, interpreting, and related tasks – are frequently seen as a female-dominated . . .

TechStack: Interpreting Management Systems

by Hélène Pielmeier, Arle Lommel, January 31, 2017, 14 Pages View abstract

Managing scheduled interpreting jobs can be a daunting task for buyers of language services and their suppliers. Between April and August 2016, CSA Research investigated the state of interpreting management systems (IMSes) by conducting briefings and . . .

Developing the IDP Market
Sustainability in Interpreting Delivery Platform Offerings

by Hélène Pielmeier, Arle Lommel, September 28, 2016, 44 Pages View abstract

Announcements of interpreting delivery platforms (IDPs) that enable remote, video, telephone, and even machine interpretation appear with ever more frequency. However, limitations restrict the adoption of many offerings. Most providers offer single-purpose . . .

Interpreters at the Push of a Button
How to Select Interpreting Delivery Platforms (IDPs)

by Hélène Pielmeier, Donald A. DePalma, August 31, 2016, 40 Pages View abstract

In this report, we introduce the term “interpreting delivery platforms” (IDP) to describe applications designed to support the delivery of spoken-word language services. They include systems for over-the-phone interpreting (OPI), video remote . . .

The Top 10 Telephone Interpreting Companies: 2016

by Stephen Henderson, August 31, 2016, 2 Pages View abstract

In this brief, CSA Research presents the largest global providers of telephone interpreting services based on the amount of reported revenue. The list features 10 companies. . . .

The Top 20 On-Site Interpreting Companies: 2016

by Stephen Henderson, August 31, 2016, 2 Pages View abstract

In this brief, CSA Research presents the largest global providers of on-site interpreting services based on the amount of reported revenue. The list features 20 companies. . . .

The Language Services Market: 2016
Annual Review of the Services and Technology Industry That Supports the Delivery of Translation, Localization, and Interpreting

by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2016, 100 Pages View abstract

People around the world prefer communicating in their native tongue. That fact will drive the language industry to US$40 billion in revenue for 2016. To support this growth, language service and technology providers are extending their repertoire beyond . . .

The Top 10 Telephone Interpreting Companies: 2015

by Stephen Henderson, August 31, 2015, 2 Pages View abstract

In this brief, CSA Research presents the largest global providers of telephone interpreting services based on the amount of reported revenue. The list features 10 companies. . . .

The Top 20 On-Site Interpreting Companies: 2015

by Stephen Henderson, August 31, 2015, 2 Pages View abstract

In this brief, CSA Research presents the largest global providers of on-site interpreting services based on the amount of reported revenue. The list features 20 companies. . . .

The Language Services Market: 2015
Annual Review of the Translation, Localization, and Interpreting Services and Technology Industry

by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2015, 97 Pages View abstract

Imagine buying a new car and not being able to decipher the owner's manual because it's in a language you don't read. Or remember the frustration of trying to register at a website form that doesn't recognize your country's postal code format. Think about . . .

The Changing Landscape of the Language Industry

by Donald A. DePalma, May 20, 2015, 7 Pages View abstract

In 1968, Waste Management, Inc. (WM) began an aggressive roll-up of the trash collection business in the United States and Canada, purchasing many small service companies. It disrupted the old mom-and-pop model of small providers, each owning just a few . . .

What Buyers Need to Know about Interpreting Procurement
What to Buy, How to Buy It, and How to Manage It

by Rebecca Ray, Hélène Pielmeier, Donald A. DePalma, February 12, 2015, 61 Pages View abstract

More and more translation buyers are taking over responsibility for procuring interpreting services for their organizations. However, rendering the spoken word into multiple languages has its own unique requirements. Based on an in-depth survey of 197 . . .

The State of the Interpreting Market
An In-Depth Look at a Fast-Growing Segment of the Language Services Market

by Hélène Pielmeier, Donald A. DePalma, January 30, 2015, 33 Pages View abstract

Language access policies and advances in technology have drastically changed the interpreting landscape. Spoken language services increasingly touch the general public in everyday situations. To assess the state of this fast-growing segment of the language . . .

Trends in Conference Interpreting

by Hélène Pielmeier, January 30, 2015, 4 Pages View abstract

In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). The survey asked respondents about the type of services they use, what they spend on . . .

Trends in On-Site Interpretation

by Hélène Pielmeier, January 30, 2015, 7 Pages View abstract

In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). Our survey asked respondents about the type of services they use, what they spend on . . .

Trends in Over-the-Phone Interpreting

by Hélène Pielmeier, January 30, 2015, 6 Pages View abstract

Trends in Video Remote Interpreting

by Hélène Pielmeier, January 30, 2015, 8 Pages View abstract

In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). It asked about the type of services they use, what they spend on each, and how they . . .

The Top 10 Telephone Interpreting Companies: 2014

by Vijayalaxmi Hegde, Donald A. DePalma, July 23, 2014, 2 Pages View abstract

Telephone interpreting makes up 5.47% of the global language services market and is valued at approximately US$2.03 billion. In this brief, Common Sense Advisory presents the largest global providers of this service based on the amount of reported revenue . . .

The Top 20 On-Site Interpreting Companies: 2014

by Vijayalaxmi Hegde, Donald A. DePalma, July 23, 2014, 2 Pages View abstract

On-site interpreting makes up nearly 10% of the global language services market and is valued at approximately US$3.6 billion. In this brief, Common Sense Advisory presents the largest global providers of this service based on the amount of reported revenue . . .

The Language Services Market: 2014
An Annual Review of the Translation, Localization, and Interpreting Services Industry

by Donald A. DePalma, Vijayalaxmi Hegde, Hélène Pielmeier, June 25, 2014, 86 Pages View abstract

Our comprehensive study of the market for translation, localization, interpreting and other language services in 2014 includes information on underlying market growth, key trends, fastest-growing services, average revenue per employee, and other critical . . .