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Data Visualization Series
by Hélène Pielmeier, February 15, 2018, 1 Pages View abstract 
 
CSA Research produced a series of data visualizations to enable language service providers to benchmark their organization. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: . . .
 
Interpretation Technology Adoption Patterns at LSPs
by Hélène Pielmeier, February 01, 2018, 8 Pages View abstract 
Interpretation represents 15.47% of the total language services market in 2017 "The Language Services Market: 2017,” (pages 17-21). It is a human-to-human business that can be delivered without the aid of specialized technology. However, software . . .
 
AI Is Changing How LSPs Manage Projects
by Hélène Pielmeier, Arle Lommel, January 31, 2018, 11 Pages View abstract 
Until recently, language service providers (LSPs) relied entirely on humans to oversee projects and execute individual tasks, sometimes using software to assist them. Over the last few years, CSA Research has observed a growing number of language . . .
 
TechStack: Automated Content Enrichment
by Arle Lommel, Hélène Pielmeier, Donald A. DePalma, January 29, 2018, 15 Pages View abstract 
Automated content enrichment (ACE) is an emerging technology that parses source and target text, creates links to relevant external resources, and can supply additional information such as terms, concepts, dates, or products. ACE makes content more . . .
 
LSP Business: Average Number of Clients (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting strategic and sales planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Business: Average Percentage Revenue from Top Three Customers (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting strategic and sales planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Account Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the account management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017 . . .
 
LSP Staffing: Average Number of Executives (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the executive function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Marketers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the marketing function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Mid-Level Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the mid-level management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: . . .
 
LSP Staffing: Average Number of Project Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the project management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017 . . .
 
LSP Staffing: Average Number of Salespeople (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the sales function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Vendor Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the vendor management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017 . . .
 
LSP Differentiation: The Struggle to Stand Out
by Hélène Pielmeier, January 18, 2018, 7 Pages View abstract 
Language service providers have a challenging time defining a unique selling proposition (USP) that makes them stand out from the competition. Based on data from 416 respondents to our global market survey and 305 LSP websites that we analyzed, we present . . .
 
11 Mistakes LSPs Make in Technology Adoption
by Benjamin B. Sargent, January 15, 2018, 8 Pages View abstract 
This report identifies 11 mistakes that LSPs make in formulating strategy for technology adoption along the route from buying to building software. For each, we describe the mistake and its context, identify the leading or current indicators of the problem . . .
 
Establishing a Corporate Language Hiring Policy
by Rebecca Ray, January 03, 2018, 3 Pages View abstract 
Language requirements are not always obvious when it comes to hiring employees. This report offers guidance for developing hiring profiles when a corporate policy mandates the use of a specific language. Share it with colleagues in human resources (HR) . . .
 
Fourteen Ways to Ace Your Executive Presentation
by Rebecca Ray, January 03, 2018, 4 Pages View abstract 
Need help with building effective business cases and presentations that lead to increased investment in localization and global growth? CSA Research recently analyzed data from 20 companies to determine what worked and what did not when making the case . . .
 
Investment Proposal for Adding Language Support for Marketing
A CSA Research Guide to Developing Business Cases
by Rebecca Ray, December 29, 2017, 46 Pages View abstract 
CSA Research designed this presentation as an “ROI by example” guide for translation, localization, and globalization teams. Use it as the basis for developing and presenting investment proposals, business cases, or ROI arguments to add language . . .
 
Career Progression for Project Managers
by Hélène Pielmeier, December 22, 2017, 12 Pages View abstract 
After a few months or years on the job, even the best project managers can feel like they reached a career dead end. Some leave for a better job, others experience a slump in their performance. This reality poses a challenge for businesses to retain and . . .
 
Hiring Project Managers
by Hélène Pielmeier, December 22, 2017, 8 Pages View abstract 
Recruiting skilled project managers can prove to be a tough exercise for language service providers seeking well-rounded individuals capable of thriving in a fast-paced environment. To assess LSP practices for hiring PMs, CSA Research surveyed more than . . .
 
Incentivizing Project Managers
by Hélène Pielmeier, December 22, 2017, 4 Pages View abstract 
Many language service providers complain that it is becoming increasingly harder to retain their production staff and that turnover costs add up. Financial incentives contribute to increasing job satisfaction and to aligning team members with corporate . . .
 
Language Pair Demand and Supply: 2017
by Arle Lommel, Donald A. DePalma, December 20, 2017, 6 Pages View abstract 
Many organizations support a growing and changing set of languages. This report provides guidance on current and evolving demand for the language pairs participants in CSA Research’s annual Global Market Survey most frequently cited as the fastest . . .
 
Will AI Eliminate the Need for Project Managers?
by Hélène Pielmeier, Arle Lommel, December 13, 2017, 10 Pages View abstract 
Project management is an essential ingredient for a successful, profitable language service provider. Until recently, LSPs relied entirely on humans to oversee projects and execute individual tasks, sometimes using software to assist. Over the last few . . .
 
The State of Project Management at LSPs
by Hélène Pielmeier, November 30, 2017, 9 Pages View abstract 
Project management is the cornerstone of most language service providers that rely on human skills to coordinate translation or interpreting jobs. CSA Research conducted a survey of more than 350 individuals who manage PM teams at LSPs. In this report, . . .
 
Website Language Churn: 2016–2017
by Arle Lommel, Benjamin B. Sargent, November 30, 2017, 7 Pages View abstract 
In any given year, global enterprises add or drop languages from their sites in response to a variety of macro-economic, business climate, and internal factors. This report examines “churn” – the likelihood that the world’s most . . .
 
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