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Gender in Language Services: Latin America
by CSA Research, July 25, 2018, 10 Pages View abstract 
Click on the title to download this research (no registration required). Issues related to gender are highly contentious, with implications for both governmental and organizational policy. This report builds on CSA Research’s previous pro bono . . .
11 Mistakes LSPs Make in Technology Adoption
by Benjamin B. Sargent, January 15, 2018, 8 Pages View abstract 
This report identifies 11 mistakes that LSPs make in formulating strategy for technology adoption along the route from buying to building software. For each, we describe the mistake and its context, identify the leading or current indicators of the problem . . .
Establishing a Corporate Language Hiring Policy
by Rebecca Ray, January 03, 2018, 3 Pages View abstract 
Language requirements are not always obvious when it comes to hiring employees. This report offers guidance for developing hiring profiles when a corporate policy mandates the use of a specific language. Share it with colleagues in human resources (HR) . . .
Career Progression for Project Managers
by Hélène Pielmeier, December 22, 2017, 12 Pages View abstract 
After a few months or years on the job, even the best project managers can feel like they reached a career dead end. Some leave for a better job, others experience a slump in their performance. This reality poses a challenge for businesses to retain and . . .
Hiring Project Managers
by Hélène Pielmeier, December 22, 2017, 8 Pages View abstract 
Recruiting skilled project managers can prove to be a tough exercise for language service providers seeking well-rounded individuals capable of thriving in a fast-paced environment. To assess LSP practices for hiring PMs, CSA Research surveyed more than . . .
Incentivizing Project Managers
by Hélène Pielmeier, December 22, 2017, 4 Pages View abstract 
Many language service providers complain that it is becoming increasingly harder to retain their production staff and that turnover costs add up. Financial incentives contribute to increasing job satisfaction and to aligning team members with corporate . . .
Conversation Starters to Engage Clients Beyond Projects
by Rebecca Ray, Hélène Pielmeier, June 09, 2017, 8 Pages View abstract 
To sustain growth, executives, sales teams, and account managers at language service providers need to up-sell and cross-sell beyond the language services function on the buy-side. This research piece discusses why enterprise globalization frequently . . .
CSA Research Survey on Gender and Family in the Language Services Industry: Overall Findings
by CSA Research, June 07, 2017, 42 Pages View abstract 
. . .
Building In-House Translation Teams
by Rebecca Ray, August 31, 2016, 6 Pages View abstract 
Organizations can select from a number of staffing models when establishing or improving their global content delivery process. This brief outlines why they may choose to include an internal language services team, followed by guidance in the following . . .
How to Manage Freelancers: Lessons Learned from LSPs
by Rebecca Ray, Hélène Pielmeier, July 29, 2016, 12 Pages View abstract 
Though not yet a trend, CSA Research observes more companies considering the option of directly managing the freelance linguistic talent responsible for generating their multilingual customer experience. This brief outlines why organizations choose to . . .
Use These Job Descriptions to Build Your Team
by Rebecca Ray, January 28, 2016, 8 Pages View abstract 
What roles are critical for the success of your translation team? What specific expertise should your HR department look for? Should you hire them now or later? This brief addresses these questions by presenting 10 sample job descriptions for four levels . . .
Developing the Supply Chain for the Future
by Hélène Pielmeier, September 28, 2015, 5 Pages View abstract 
Freelance linguists are responsible for their own training. Yet, CSA Research observes in interactions and research with language service providers that LSPs have a crucial role in developing freelancers’ skill – and they usually do so without . . .
Are You Ready to Acquire a New Team or Be Acquired?
by Rebecca Ray, June 30, 2015, 5 Pages View abstract 
We are frequently asked at Common Sense Advisory how to manage the integration of a newly acquired localization team. Whichever side you're on - as the acquirer or as the one being acquired - the process requires a lot of hard work to align international . . .
Which Organizational Chart Works Best for You?
by Rebecca Ray, June 06, 2014, 14 Pages View abstract 
How many people should you hire for your localization team? Do you need to employ anyone at all? What function should the team report into? Is it time to set up a center of excellence for globalization? This brief addresses these questions by presenting . . .
A Beginner’s Guide to the Localization Maturity Model
How to Integrate Operations with Strategy (Level 1)
by Rebecca Ray, Hélène Pielmeier, April 30, 2014, 41 Pages View abstract 
Companies just starting their global expansion journey have less time to figure out how to do it right than they did five to 10 years ago. International revenue is now too significant for medium- and large-sized businesses to overlook and . . .
How to Set Up a Globalization Program Office (GPO)
by Rebecca Ray, March 06, 2014, 5 Pages View abstract 
What return on investment (ROI) should you expect from setting up a Globalization Program Office or a Center of Excellence for Globalization? What must you consider before creating one? Which enterprise functions should it support? Who should fund it? . . .
On-Boarding New Consumers of Translation Services
by Rebecca Ray, March 06, 2014, 6 Pages View abstract 
Are you ramping up to offer translation and localization services to the first few groups in your organization? Or perhaps teams are already clamoring to be taken on board faster than you can absorb them? Common Sense Advisory has put together guidelines . . .
How LSPs Can Create Flexible Career Paths
by Hélène Pielmeier, April 11, 2013, 8 Pages View abstract 
Executives at language service providers (LSPs) don’t owe their employees a career path. However, developing a career planning program is sound business practice. This brief covers: 1) why you need career paths; 2) why your staff expects . . .
How to Add Post-Edited MT to Your Service Offerings
by Donald A. DePalma, March 11, 2013, 5 Pages View abstract 
Many language service providers (LSPs) turn to machine translation (MT) to lower production costs or decrease turnaround times. Meanwhile, buyer demand for more content in more languages - but with flat budgets - increases pressure on LSPs to offer some . . .
Translation RFPs: Guidelines for Procurement Managers
by Rebecca Ray, December 31, 2012, 2 Pages View abstract 
Translation is a business service, so procurement needs to understand the underlying business process for which it is buying. This brief is designed for translation and localization managers to share with their purchasing colleagues or to use as a jumping-off . . .
At Your Wit’s End? Consider On-Site LSP Support
by Rebecca Ray, September 21, 2012, 4 Pages View abstract 
As purchasing power remains strong in emerging and frontier markets, pressure on translation and localization managers to deliver more content faster than ever to an expanding number of local markets shows no sign of letting up (see "Global Product Localization," . . .
Selling to an Enterprise Project Management Office
by Benjamin B. Sargent, August 02, 2012, 5 Pages View abstract 
Language service providers (LSPs) interact with client-side project managers (PMs) on a daily and sometimes hourly basis. But all PMs are not alike. In our recent report “Managing Translation Operations” (Jul12), we determined that as . . .
How to Win the Requests for Proposals that Matter Most
Insights for Industry Providers Who Want to Excel with RFPs
by Rebecca Ray, Belinda Whittaker, Donald A. DePalma, July 26, 2012, 33 Pages View abstract 
As a language service provider, you respond to anywhere from a few requests for proposals to hundreds per year, eating up valuable hours from your salespeople, your project managers, and your technical staff. All of this time could be invested in more . . .
How to Write Translation Requests for Proposals
Best Practices for Improving RFPs and Tenders
by Rebecca Ray, Belinda Whittaker, Donald A. DePalma, July 26, 2012, 36 Pages View abstract 
As a buyer, you have a significant choice to make about how to conduct RFPs. You can carry on with the status quo and continue to view the tender process as a cumbersome, cost-driven exercise to be dreaded. Or, you can seize the huge opportunity to recast . . .
Managing Translation Operations
Human Capital Development and the Project Management Office
by Benjamin B. Sargent, Willem Stoeller, July 24, 2012, 32 Pages View abstract 
This report explains how to organize the function of translation project management within a global enterprise. Common Sense Advisory interviewed 30 professionals responsible for managing translation and localization at large enterprises with revenue . . .
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